Errors, Issues & Solutions

Frequently asked questions about various issues and their solutions

22 articles in this collection
Written by Tereza and Veronika

General

I can't log in. How can I fix it?

Are you having troubles logging in?

Written by Tereza
Updated over a week ago

How Can I Clear Cache in My Browser?

If ZoomSphere seems to behave in a different way than usual, the problem might be caused by your browser.

Written by Tereza
Updated over a week ago

Error: Email already exists

Are you having problems to create a new user because the "Email already exists"?

Written by Tereza
Updated over a week ago

Scheduler app

My post was not published. How can I fix it?

Post not published – main reasons and their solutions

Written by Tereza
Updated over a week ago

My teammates don't see posts/profiles in the Scheduler. How can I fix it?

Learn why teammates don't see posts in the Scheduler app and how to fix it

Written by Tereza
Updated over a week ago

I accidentally deleted my post. How can I fix it?

How to get a deleted post back in the Scheduler App

Written by Tereza
Updated this week

Facebook & Instagram

I cannot add a Facebook Page. Why?

Trying to add a FB page but "There are no items to add"?

Written by Tereza
Updated over a week ago

Scheduler Error: The Instagram account is restricted

Written by Veronika
Updated over a week ago

Scheduler Error: Temporary blocked for policies violations

Publishing errors in the Scheduler app

Written by Tereza
Updated over a week ago

Scheduler: Error validating access token

Facebook: Issues with publishing

Written by Tereza
Updated over a week ago

I cannot add an Instagram account to ZoomSphere, why?

Having troubles adding an Instagram account to ZoomSphere

Written by Tereza
Updated over a week ago

How to Switch Instagram to a Business Account

Instagram has three kinds of accounts – personal, creator and business. Learn how to switch to a business account.

Written by Tereza
Updated over a week ago

How to Connect an Instagram Account with Facebook Page

Learn how to connect an Instagram account to a Facebook page

Written by Tereza
Updated over a week ago

How to Fix Connection with Instagram?

Having issues with Instagram connection? Find the solution below.

Written by Tereza
Updated over a week ago

Add Instagram account to Facebook Business Manager

How to add an Instagram account to Business Manager

Written by Tereza
Updated over a week ago

Error: #10 Application doesn't have permission for this action

Did you try to publish to Instagram and this error message showed up? Learn what you can do.

Written by Tereza
Updated over a week ago

Error: #10 The user is not an Instagram Business

Instagram: Issues with publishing

Written by Tereza
Updated over a week ago

Analytics app

My Analytics app does not show any data. How can I fix it?

Learn how to get your data back to the Analytics app

Written by Tereza
Updated over a week ago

Community Management

Error validating access token (Community Management app)

Inability to reply to a message in the Community Management app

Written by Tereza
Updated over a week ago

Error: Facebook page – Unsupported post request

Inability to send a message to a user in the Community Management app

Written by Tereza
Updated over a week ago

Error #551: This person isn't available right now (Facebook)

Inability to send a message to a user in the Community Management app

Written by Tereza
Updated over a week ago

I am not able to reply to comments. How can I fix it?

Inability to send a message to a user in the Community Management app

Written by Tereza
Updated over a week ago