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Errors, Issues & Solutions
Frequently asked questions about various issues and their solutions
New LinkedIn API Update: Step by StepA step-by-step guide on how to refresh your LinkedIn account and page in ZoomSphere
I can't log in. How can I fix it?Are you having troubles logging in?
How Can I Clear Cache in My Browser?If ZoomSphere seems to behave in a different way than usual, the problem might be caused by your browser.
Error: Email already existsAre you having problems to create a new user because the "Email already exists"?
My post was not published. How can I fix it?Post not published – main reasons and their solutions
My teammates don't see posts/profiles in the Scheduler. How can I fix it?Learn why teammates don't see posts in the Scheduler app and how to fix it
I accidentally deleted my post. How can I fix it?How to get a deleted post back in the Scheduler App
I cannot add a Facebook Page. Why?Trying to add a FB page but "There are no items to add"?
Scheduler Error: The Instagram account is restricted
Instagram Error: Due to Instagram API limitations, you've reached the maximum number of 25 auto-published posts allowed in 24 hours.
Scheduler Error: Temporary blocked for policies violationsPublishing errors in the Scheduler app
Scheduler: Error validating access tokenFacebook: Issues with publishing
I cannot add an Instagram account to ZoomSphere, why?Having troubles adding an Instagram account to ZoomSphere
How to Switch Instagram to a Professional AccountInstagram has three kinds of accounts – personal, creator and business. Learn how to switch to a business account.
How to Connect an Instagram Account with Facebook PageLearn how to connect an Instagram account to a Facebook page
How to Fix Connection with Instagram?Having issues with Instagram connection? Find the solution below.
Add Instagram account to Facebook Business ManagerHow to add an Instagram account to Business Manager
Error: #10 Application doesn't have permission for this actionHaving trouble publishing on Instagram? Learn how to fix it!
Error: Facebook page – Unsupported post requestInability to send a message to a user in the Community Management app
Error validating access token (Community Management app)Inability to reply to a message in the Community Management app
Error #551: This person isn't available right now (Facebook)Inability to send a message to a user in the Community Management app
I am not able to reply to comments. How can I fix it?Inability to send a message to a user in the Community Management app