If you see this red notice message above the post in the Scheduler ("Application does not have permission for this action"), it means that there are some vital permissions missing.

ZoomSphere is, in this case, a "business integration" to Facebook, and whenever you connect a FB page to ZoomSphere, you have to give specific permissions and allow ZoomSphere to work properly with Facebook (for example create posts, see messages, etc.)

Sometimes the permissions (that you, agency or company gave) change without you noticing – for example, because of a new password, newly installed 2-factor authentication, because you (personal FB account) don't have the Admin or Editor rights to the page anymore, or simply because of reasons that Facebook does not specify.

That's why the person, who is associated in ZoomSphere with the particular FB page (the page is connected to ZoomSphere through this person's personal Facebook account) has to do the following steps:


1. Check, if all the necessary conditions are met
ο»Ώ

πŸ”΄ Instagram account needs to be in a business mode (please make sure it is a Business account, NOT a Creator account)

  • You can see this in the native Instagram mobile app:

    Settings β€” Account β€” Switch account type

  • If you see only personal and creator options, it means the Instagram account is correctly set as Business. If not, switch to a business account.

πŸ”΄ Instagram account needs to be linked with a Facebook page that you manage

  • FB Page β€” Page Settings β€” Instagram

πŸ”΄ If you see a Review Account Connection notice on this page, you have to review the connection. If you successfully do it, go to ZoomSphere Settings and refresh your personal FB account.

πŸ”΄ You have admin or editor permissions for a given page:

  • FB Page β€” Page Settings β€” Page Roles

πŸ”΄ If the administrator of your page requires two-factor authentication, it needs to be set up at your personal Facebook profile as well, as you manage the Facebook page linked with your Instagram account. πŸ™‚ You can read more on this topic here.


After each change in the Facebook settings (pages rights, connecting Instagram account to a Facebook page etc.), you have to refresh your personal FB account in ZoomSphere to reload all the changes.


2. Give ZoomSphere all the necessary permissions:

You need to give ZoomSphere all the necessary permissions to ensure it will function properly – more on this topic here.

There are two ways to do this:


A. Via ZoomSphere

ZoomSphere Settings β€” Social profiles β€” the Refresh icon

It takes you to Facebook where you can see one of these screens:

Then, select and turn on all the permissions:

B. Via Facebook Business Integrations

Click this link or go to Facebook β€” Settings & Privacy β€” Settings β€” Business Integrations (left panel) β€” ZoomSphere β€” View and edit.

Then, select and turn on all the permissions:

3. Try Again to Publish Your Post

If you successfully changed something we described above, go back to your Scheduler and try to publish the post again. If it still doesn't work, continue to the next step.

4. Everything is as it should be, but you still cannot publish – try this last step

Sometimes it's necessary to "force" Facebook to do the changes. πŸ€·β€β™€οΈ

In this case, the best you can do is to remove ZoomSphere Business Integration from Facebook (instead of just editing and viewing).

You don't need to worry that you'll lose some data. Everything will stay the same if you follow these steps:

  • Tick the box and click Remove.

  • Do the same as you see on this picture and confirm by clicking Remove.

❗️Then go back to ZoomSphere and Refresh the Facebook account again β€” and select all the permissions you give to ZoomSphere (if you don't, it cannot work properly) and the token should be activated again! πŸ™‚

Then open your post and try to publish it again.


ο»ΏWe hope this will help you! We are sorry that this process is not simpler, but unfortunately, Facebook doesn't give us much space. πŸ˜‰


If you have any questions, don't hesitate to contact us via the in-app chat or on our email support@zoomsphere.com. ✍🏻

LEARN MORE:

Other Errors, Issues & Solutions

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