ZoomSphere

If you see this error message above your post in the Scheduler, it means some important permissions are missing on Facebook or Instagram, preventing ZoomSphere from publishing your content. 😞

👉 The most common reason? Your Instagram account is disconnected from its Facebook page! 💡

🔎 How to Fix It: Check These Settings:

✅ 1. Instagram is Connected to a Facebook Page

Your Instagram account must be linked to a Facebook Page where you have Admin or Editor access.

Go to Manage → Linked accounts → Instagram.

1. Switch to your Facebook Page.
2. Go to Manage → Linked accounts → Instagram.

🚨 Issue: If you see a grey message with a blue “Review Connection” button, the connection has failed. Only a Page Owner or someone with Full Access can renew it.

If there is no grey info message, it means your Instagram is connected well. 👇 

✅ 2. Instagram is a Professional Account

Instagram must be in Creator or Business mode (not a personal account).

Open Instagram and go to Menu → Settings &amp; Privacy.

Select Account type and tools → Switch to professional account.

Choose Business or Creator → Switch → Done.

1. Open Instagram and go to Menu → Settings &amp; Privacy.
2. Select Account type and tools → Switch to professional account.
3. Choose Business or Creator → Switch → Done.

With Facebook’s New Page Experience, you need Full Control Access to manage your Instagram account via third-party tools.

Click <a href="https://www.facebook.com/settings/?tab=profile_access" rel="nofollow noopener noreferrer" target="_blank">here</a> to manage your roles or go to your Page → Manage → Page Access.

The Facebook account linked to ZoomSphere must have this Page access.

- Click <a href="https://www.facebook.com/settings/?tab=profile_access" rel="nofollow noopener noreferrer" target="_blank">here</a> to manage your roles or go to your Page → Manage → Page Access.
- The Facebook account linked to ZoomSphere must have this Page access.

ZoomSphere needs permission to manage your Instagram account in Facebook’s Business Integrations.

Log in to your personal Facebook account (not FB page/BM) and open <a href="https://www.facebook.com/settings?tab=business_tools&amp;ref=settings" rel="nofollow noopener noreferrer" target="_blank">Facebook Business Integrations</a>. Or go to Settings &amp; Privacy → Settings → Business Integrations.

Find ZoomSphere, click View &amp; Edit, and enable all permissions (if some are not)

1. Log in to your personal Facebook account (not FB page/BM) and open <a href="https://www.facebook.com/settings?tab=business_tools&amp;ref=settings" rel="nofollow noopener noreferrer" target="_blank">Facebook Business Integrations</a>. Or go to Settings &amp; Privacy → Settings → Business Integrations.
2. Find ZoomSphere, click View &amp; Edit, and enable all permissions (if some are not)

If your Page requires Two-Factor Authentication, you must enable it on your personal Facebook profile as well.

<a href="https://www.facebook.com/help/148233965247823" rel="nofollow noopener noreferrer" target="_blank">Learn more about Two-Factor Authentication</a>.

After making any changes, refresh your Facebook account in ZoomSphere to apply updates. Then, go back to your Scheduler and try publishing the post again.

🚀 Still not working? Message us via Support Chat, and we’ll help! 😊 ​

___________________________________________________________

ZoomSphere is a Facebook Business Integration (a third-party app). Every time you connect a Facebook Page, you must grant the necessary permissions for ZoomSphere to function properly.

These permissions can change without notice due to:

- Password updates
- Newly enabled Two-Factor Authentication
- Changes in Facebook Page roles
- Facebook’s internal security updates

That’s why the person managing the Facebook Page in ZoomSphere must review and update these settings when needed. 🙂

Having trouble publishing on Instagram? Learn how to fix it!

Error: #10 Application doesn't have permission for this action

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Error: #10 Application doesn't have permission for this action

🔎 How to Fix It: Check These Settings:

✅ 1. Instagram is Connected to a Facebook Page

✅ 2. Instagram is a Professional Account

✅ 3. Facebook Access & Roles

✅ 4. Facebook Business Integrations

✅ 5. Two-Factor Authentication

🔄 Final Step: Refresh & Try Again

💡 Why is this needed?