If you see this error message above your post in the Scheduler, it means some important permissions are missing on Facebook or Instagram. Therefore ZoomSphere cannot publish your content. 😞
Here is how to fix it. 👇
Follow these steps:
1. Instagram Professional Account enabled ✅
Instagram account needs to be in a professional mode – Creator or Business.
If your account is a Personal type of account, you can just switch it to the professional one.
Go to your Instagram account and click on the menu → Settings and privacy → Account type and tools → Switch to professional account. Then choose → Set as Business or Creator Account → Switch → Done ✅
2. Instagram Account is connected to a Facebook Page ✅
Your Instagram account must be linked with a Facebook page you manage as Admin or Editor. If your Instagram Account does not have a Facebook Page, you can create a private page (not a public one) and use it for connection purposes only. 💡
Switch to your Page and go to Manage – LinkedIn accounts – Instagram
Connection has failed
If you see a grey message with a blue button, Review Connection, that means the connection has failed and needs to be renewed. A person with a Full Access role or the Page Owner can only do this action. 👇
3. Facebook Role ✅
Historically, when there were the old Facebook pages, you had to have the admin or editor roles to be able to connect Instagram to ZoomSphere and schedule and publish content.
Now, with the New Page Experience, you need, ideally, Facebook access with Full control access to manage your Instagram account in third-party tools. 💡 So make sure you have all the required permissions. 👇
Click here to manage your roles or Switch to your Page, click Manage – Page Access 👇
4. Facebook Business Integrations ✅
Please enable ZoomSphere to manage your Instagram account in your personal Facebook account Business Integration settings.
Open this link or go to your Facebook Account — Settings & Privacy — Settings — Business Integrations (left panel), find ZoomSphere integration, click View and Edit, and ensure every permission is enabled. 👇
5. Two-Factor Authentication enabled ✅
If the administrator of your Page requires two-factor authentication, it needs to be set up on your personal Facebook profile as well, as you manage the Facebook page linked with your Instagram account. 🙂 You can read more on this topic here.
Don't forget to Refresh
After each change in the Facebook settings (page roles, connecting an Instagram account to a Facebook page, etc.), refresh your FB account in ZoomSphere to reload all the changes. 💡
Done! Now Try Again to Publish Your Post
If you successfully changed something we described above, please go ahead and return to your Scheduler and try to publish the post again.
If you still cannot publish to Instagram, message us via the Support Chat, and we will help! 🙂
Why is this all needed? 💡
ZoomSphere is, in this case, a "business integration" to Facebook (a third-party app). Whenever you connect a Facebook page to ZoomSphere, you have to give specific permissions to ZoomSphere for ZoomSphere to work correctly with your Page and connected Instagram account (for example, create posts, see messages, etc.).
Sometimes the permissions (that you, the agency, or the company have) can change without you knowing it – for example, because of a new password, newly enabled two-factor authentication; your Facebook Page role has changed, or simply because of other reasons that Facebook does not specify - mainly for security reasons.
That's why the person associated in ZoomSphere with the particular FB page (the Page is connected to ZoomSphere through this person's personal Facebook account) must do the steps mentioned above to fix it. 🙂