If you see this error message above your post in the Scheduler, it means some important permissions are missing on Facebook or Instagram, preventing ZoomSphere from publishing your content. 😞
👉 The most common reason? Your Instagram account is disconnected from its Facebook page! 💡
🔎 How to Fix It: Check These Settings:
✅ 1. Instagram is Connected to a Facebook Page
Your Instagram account must be linked to a Facebook Page where you have Admin or Editor access.
How to check:
Switch to your Facebook Page.
Go to Manage → Linked accounts → Instagram.
🚨 Issue: If you see a grey message with a blue “Review Connection” button, the connection has failed. Only a Page Owner or someone with Full Access can renew it.
If there is no grey info message, it means your Instagram is connected well. 👇
✅ 2. Instagram is a Professional Account
Instagram must be in Creator or Business mode (not a personal account).
How to switch:
Open Instagram and go to Menu → Settings & Privacy.
Select Account type and tools → Switch to professional account.
Choose Business or Creator → Switch → Done.
✅ 3. Facebook Access & Roles
With Facebook’s New Page Experience, you need Full Control Access to manage your Instagram account via third-party tools.
How to check:
Click here to manage your roles or go to your Page → Manage → Page Access.
The Facebook account linked to ZoomSphere must have this Page access.
✅ 4. Facebook Business Integrations
ZoomSphere needs permission to manage your Instagram account in Facebook’s Business Integrations.
How to check:
Log in to your personal Facebook account (not FB page/BM) and open Facebook Business Integrations. Or go to Settings & Privacy → Settings → Business Integrations.
Find ZoomSphere, click View & Edit, and enable all permissions (if some are not)
✅ 5. Two-Factor Authentication
If your Page requires Two-Factor Authentication, you must enable it on your personal Facebook profile as well.
🔄 Final Step: Refresh & Try Again
After making any changes, refresh your Facebook account in ZoomSphere to apply updates. Then, go back to your Scheduler and try publishing the post again.
🚀 Still not working? Message us via Support Chat, and we’ll help! 😊
💡 Why is this needed?
ZoomSphere is a Facebook Business Integration (a third-party app). Every time you connect a Facebook Page, you must grant the necessary permissions for ZoomSphere to function properly.
These permissions can change without notice due to:
Password updates
Newly enabled Two-Factor Authentication
Changes in Facebook Page roles
Facebook’s internal security updates
That’s why the person managing the Facebook Page in ZoomSphere must review and update these settings when needed. 🙂
Let us know if you need any help! 💬