To connect an Instagram account, go to Master Account settings and hit the Add Instagram account button:
1. Instagram Professional Account enabled ✅
Instagram account needs to be in a professional mode – Creator or Business.
If your account is a Personal type of account, you can just switch it to the professional one.
Go to your Instagram account and click on the menu → Settings and privacy → Account type and tools → Switch to professional account. Then choose → Set as Business or Creator Account → Switch → Done ✅
2. Instagram Account is connected to a Facebook Page ✅
Your Instagram account must be linked with a Facebook page you manage as Admin or Editor or have Facebook Access full control. If your Instagram Account does not have a Facebook Page, you can create a private page (not a public one) and use it for connection purposes only. 💡
Switch to your Page and go to Manage – LinkedIn accounts – Instagram
Facebook Access full control 👇
3. Facebook Business Integrations ✅
Please enable ZoomSphere to manage your Instagram account in your personal Facebook account Business Integration settings.
Open this link or go to your Facebook Account — Settings & Privacy — Settings — Business Integrations (left panel), find ZoomSphere integration, click View and Edit, and ensure every permission is enabled. 👇
4. Two-factor authentication enabled ✅
If the administrator of your Page requires two-factor authentication, it needs to be set up on your personal Facebook profile as well, as you manage the Facebook page linked with your Instagram account. 🙂 You can read more on this topic here.
If you meet all these requirements given by Instagram and Facebook, your Instagram account should appear on the list. 😊
💡 Sometimes, even if all conditions are met, the account is not visible to you and hence cannot be added to ZoomSphere. If this happens to you, continue here:
If you have any questions, don't hesitate to contact us via the in-app chat or on our email firstname.lastname@example.org 🙂