To connect an Instagram account, go to Master Account settings and hit the Add Instagram account button:
To connect your Instagram account, ensure your account meets these conditions:
Instagram Professional Account (Business or Creator) ✅
Instagram account is successfully connected to the Facebook Page you manage as Admin/Editor or have Facebook Access full control ✅
Business Integration enabled for ZoomSphere ✅
Two-factor authentication is set accordingly ✅
1. Instagram Professional Account enabled ✅
Instagram account needs to be in a professional mode – Creator or Business.
If your account is a Personal type of account, you can just switch it to the professional one.
Go to your Instagram account and click on the menu → Settings and privacy → Account type and tools → Switch to professional account. Then choose → Set as Business or Creator Account → Switch → Done ✅
2. Instagram Account is connected to a Facebook Page ✅
Your Instagram account must be linked with a Facebook page you manage as Admin or Editor or have Facebook Access full control. If your Instagram Account does not have a Facebook Page, you can create a private page (not a public one) and use it for connection purposes only. 💡
Switch to your Page and go to Manage – LinkedIn accounts – Instagram
Facebook Access full control 👇
💡 Possible Connection Fail
If you see a grey message with a blue button, Review Connection, that means the connection has failed and needs to be renewed. A person with a Full Access role or the Page Owner can only do this action. 👇
3. Facebook Business Integrations ✅
Please enable ZoomSphere to manage your Instagram account in your personal Facebook account Business Integration settings.
Open this link or go to your Facebook Account — Settings & Privacy — Settings — Business Integrations (left panel), find ZoomSphere integration, click View and Edit, and ensure every permission is enabled. 👇
4. Two-factor authentication enabled ✅
If the administrator of your Page requires two-factor authentication, it needs to be set up on your personal Facebook profile as well, as you manage the Facebook page linked with your Instagram account. 🙂 You can read more on this topic here.
Don't forget to Refresh
After each change in the Facebook settings (page roles, connecting an Instagram account to a Facebook page, etc.), refresh your FB account in ZoomSphere to reload all the changes. 💡
If you meet all these requirements given by Instagram and Facebook, your Instagram account should appear on the list. 😊
💡 Sometimes, even if all conditions are met, the account is not visible to you and hence cannot be added to ZoomSphere. If this happens to you, continue here:
If you have any questions, don't hesitate to contact us via the in-app chat or on our email support@zoomsphere.com 🙂
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