To connect an Instagram account, navigate to your Master Account Settings/ Social media channels tab and click the red plus "Add channel" button. Then click the red button "Connect" for Instagram.
If you meet all these requirements given by Instagram and Facebook, your Instagram account should appear on the list. 😊 Select your Instagram Accounts and hit Continue.
The connected Instagram accounts will be visible in your Instagram Settings.
1. Instagram Professional Account enabled
Instagram account needs to be in a professional mode – Creator or Business.
2. Instagram Account is connected to a Facebook Page
Your Instagram account must be linked with a Facebook page you manage as Admin or Editor or have Facebook Access full control. If your Instagram Account does not have a Facebook Page, you can create a private page (not a public one) and use it for connection purposes only. 💡
Switch to your Page and go to Manage – LinkedIn accounts – Instagram
Facebook Access full control 👇
3. Facebook Business Integrations
Please enable ZoomSphere to manage your Instagram account in your personal Facebook account Business Integration settings.
Open this link or go to your Facebook Account — Settings & Privacy — Settings — Business Integrations (left panel), find ZoomSphere integration, click View and Edit, and ensure every permission is enabled. 👇
4. Two-factor authentication enabled
If the administrator of your Page requires two-factor authentication, it needs to be set up on your personal Facebook profile as well, as you manage the Facebook Page linked to your Instagram account. Learn more
If you have any questions, don't hesitate to contact us via the in-app chat or on our email email@example.com 🙂