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I Cannot Add an Instagram Account to ZoomSphere. Why?
I Cannot Add an Instagram Account to ZoomSphere. Why?

Having troubles adding an Instagram account to ZoomSphere

Tereza avatar
Written by Tereza
Updated over a week ago

Have you tried to connect an Instagram account to ZoomSphere, but there are no accounts to add?

If you meet all the following requirements given by Instagram and Facebook, your Instagram account should appear on the list.

To connect your Instagram account, ensure your account meets these conditions:

  1. Instagram Professional Account (Business or Creator) ✔️

  2. Instagram account is successfully connected to the Facebook Page you manage as Admin/Editor or have Facebook Access full control ✔️

  3. Business Integration enabled for ZoomSphere ✔️

  4. Two-factor authentication is set accordingly ✔️

1. Instagram Professional Account enabled ✔️

Instagram account needs to be in a professional mode – Creator or Business.

How to switch account to Professional

  • Go to your Instagram account and click on the menu Settings and privacy Account type and tools Switch to professional account. Then choose Set as Business or Creator Account Switch → Done ✔️

2. Instagram Professional Account is connected to a Facebook Page ✔️

→ Your Instagram account must be linked with a Facebook page you manage as Admin or Editor or have Facebook Access full control.

→ If your Instagram Account does not have a Facebook Page, you can create a private page (not a public one) and use it for connection purposes only. 💡

  • Switch to your Page and go to Manage LinkedIn accountsInstagram💡

Possible Connection Fail

  • If you see a grey message with a blue button, Review Connection, that means the connection has failed and needs to be renewed. A person with a Full Access role or the Page Owner can only do this action. 👇

  • Facebook Access full control 👇

3. Business Integrations enabled ✔️

→ Please enable ZoomSphere to manage your Instagram account in your personal Facebook account Business Integration settings.

  • Open this link or go to your Facebook Account — Settings & Privacy — Settings — Business Integrations (left panel), find ZoomSphere integration, click View and Edit, and ensure every permission is enabled. 👇

4. Two-Factor Authentication ✔️

→If the administrator of your Page requires two-factor authentication, it needs to be set up on your personal Facebook profile as well, as you manage the Facebook Page linked to your Instagram account. Learn more

Don't forget to Refresh

After each change in the Facebook settings (page roles, connecting an Instagram account to a Facebook page, etc.), refresh your FB account in ZoomSphere to reload all the changes.

If you have any questions, don't hesitate to contact us via the in-app chat or on our email 🙂

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