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I cannot add a Facebook Page. Why?
I cannot add a Facebook Page. Why?

πŸŽ₯ VIDEO: Trying to add a FB page but "There are no items to add"?

Tereza avatar
Written by Tereza
Updated over 2 weeks ago

To connect your Facebook Page, ensure to meet these criteria:

  1. You have at least Content Access or Full Control over the Facebook Page βœ…

  2. Business Integration enabled for ZoomSphere βœ…

  3. Two-factor authentication is set accordingly βœ…

1. Facebook Page Access βœ…

First, ensure you have at least Content task access or Full control access over the Facebook Page you wish to connect to ZoomSphere.
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πŸ’‘ If you have a minor role or access, you will be unable to connect your Facebook Page to ZoomSphere due to official Facebook limitations that apply to third-party tools.
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πŸ‘‰ Always check your Facebook access directly in the Page settings / Page access or People settings in the Business Suite Settings. πŸ‘‡

πŸ’‘ If you want to use ZoomSphere to its full potential, we recommend having Facebook Access Full control, but you can also have another access depending on each ZoomSphere App. πŸ‘‡

ZoomSphere App

Required Facebook Task Access

Scheduler

Permissions, Content, Ads, Insights

Analytics / Benchmarking

Insights

Leads Manager

Permissions, Content, Ads

Community Manager

Community activity, Messages and calls

2. Business Integrations βœ…

Ensure your Facebook Page is enabled for ZoomSphere in the Business Integrations of your Facebook account.
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3. Two-factor authentication βœ…

Make sure you've enabled Two-Factor Authentication if your Facebook Page requires it. Facebook now typically requires 2FA by default when managing a Page with a larger number of Fans/Followers. πŸ’‘

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