I cannot add a Facebook Page. Why?
Trying to add a FB page but "There are no items to add"?
Tereza avatar
Written by Tereza
Updated over a week ago

Are you trying to connect the new Facebook page to your account, but it does not appear in the list, yet you have the necessary Admin or Editor page role?

1. Facebook Role

πŸ“Œ Please double-check that you have the Admin or Editor page role for Classic Page or you have Facebook Access Full Control if your Page is in New Page Experience mode.

Classic Facebook Page

New Page Experience

2. Business Integrations enabled

πŸ“Œ If you do, and the Page is not appearing in the list, ensure that you allow ZoomSphere to access this Facebook Page in the Facebook Business Integrations in your Personal Facebook Account Settings.
πŸ‘‰ This link will take you there.

Find the ZoomSphere integration and click View and edit, and double-check that every single permission is enabled for ZoomSphere. πŸ‘‡ Then Save the changes.

Go back to ZoomSphere and refresh your Facebook Account in the Social profiles Settings and try to add the new page again. It should work. πŸ˜‰

If you have any questions, don't hesitate to contact us via the in-app chat.

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