In the Master Settings — Social profiles, the Master Account can see the information on which task access and permissions are missing for each Facebook Page, which is an indication that something might not be functioning properly. 👇
The information detail will appear if you hover over the question mark icon. And you will instantly know what task access you are missing on this Facebook Page.
🟠 Orange Facebook Page: informing you on missing task access for each of your ZoomSphere apps. ☝️
VS.
🔴 Red Facebook Page and Account: informing you that something is wrong, e.g., the connection between ZoomSphere and Facebook Page has been interrupted. 👇
Each Facebook page is linked to a Facebook Account that needs to have a required managing access. Therefore, always look at what Facebook Account is linked to each Facebook Page to know what Facebook Account needs to be fixed. 👇
1. Missing Facebook Task Access
Users can have different roles on Facebook when managing pages, and they don't have the same level of access to all features in ZoomSphere.
Before the New Page Experience, you had the Admin or Editor role for each specific Facebook page in order to connect them to ZoomSphere. Now, it's called Facebook Access full control.
Always check your Facebook access directly in the Page settings / Page access or People settings in the Business Suite Settings.
💡 If you want to use ZoomSphere to its full potential, we recommend having Facebook Access full control, but you can also have another access depending on each ZoomSphere App. 👇
ZoomSphere App | Required Facebook Task Access |
Scheduler | Permissions, Content, Ads, Insights |
Analytics / Benchmarking | Insights |
Leads Manager | Permissions, Content, Ads |
Community Manager | Community activity, Messages and calls |
Fix 🛠
→ Click here to manage your roles, or Switch to your Page, and click Manage – Page Access.
→ If you do not have these permissions, you need to obtain them from your Page Owner or someone with Full Control.
→ Once you have the required permissions, go back to ZoomSphere and refresh your FB profile according to this article Facebook: Necessary Permissions for ZoomSphere.
2. Missing Facebook Permissions
Since ZoomSphere is a third-party app, you need to grant permission to ZoomSphere to manage your Facebook Page and Instagram directly in your Facebook Account Settings – Business Integrations.
If permission is missing, your FB Page will be orange-colored in Settings. Hover over the question mark icon to see which permission you are missing. 👇
Example:
pages_manage_posts = ZoomSphere doesn't have permission from you through Facebook to manage posts and publish (Scheduler)
Fix 🛠
→ Open this link, or go to your Facebook Account → Settings & Privacy → Business Integrations, find ZoomSphere integration, click View and Edit.
And ensure every permission is enabled. 👇 Then proceed by clicking Done.
→Then go back to ZoomSphere and refresh your Facebook account to load the changes. 👇
And that's it! Please get in touch with us via the in-app chat or on our email support@zoomsphere.com if you experience any difficulties while setting up your accounts. 🙂