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ZoomSphere now indicates in the settings what Facebook page roles or permissions are missing, which might be the cause if you are having problems with the ZoomSphere – Facebook connection.

In the main Settings — Social profiles, the master account can see the information about what roles and permissions are missing, which is an indication that something might not be functioning properly:

🟠 Orange highlight: informing you something MIGHT be missing, depending on what ZoomSphere apps you use and how.

🔴 Red highlight: informing you that something IS wrong, e.g. connection with the account.

In the text below, you will find more information about how the connection works and what is necessary to do in case there is something missing.

Facebook Page Roles for ZoomSphere Apps

Users can have different roles on Facebook when managing pages and they don't have the same level of access to all features in ZoomSphere.

You need to have Admin or Editor role for each specific Facebook page in order to connect them to ZoomSphere. However, some apps in ZoomSphere need higher or lower level of access – depending on the data running between Facebook and ZoomSphere.

If you want to use ZoomSphere to the full potential, we recommend having the Admin role, but you can also have other roles:

App

Facebook Page Role

Scheduler

Admin or Editor

Community Management

Admin or Editor

Analytics

Admin or Editor

Leads Manager

Admin

Monitoring

Admin or Editor*

* For your connected pages. There is no need for a specific role when following external pages.

The Facebook page is highlighted with orange colour and "Missing permissions" text. Once you click on the info (the question mark), you will see detailed information about what is missing for this particular page.

❗️ In this case, there is an admin Facebook page role missing for Leads Manager app. If the user needed to use this app, they would ask the owner of the page to assign them Admin role on Facebook. If they don't need to use Leads Manager, they are ok with the current role.

🔧 How can you fix it?

  • If your role isn't Admin or Editor, ask the Page Owner to change it back for you. Once you have the proper role, go back to ZoomSphere and refresh your FB profile according to this article Facebook: Necessary Permissions for ZoomSphere.

  • If you see in the page settings on Facebook (Facebook – Page Settings – Page Roles) that you actually have the right role, try to refresh your personal Facebook account in ZoomSphere settings.

Facebook Permissions

In order to have Facebook and ZoomSphere functioning well together, you need to give necessary permissions to ZoomSphere from Facebook.

There are different kinds of permissions, for example: Read content posted on the page, Manage your business etc. In general, the best is to grant all of them.

In the Settings — Social profiles, the master account can see what permissions are missing, which is an indication that something might not be functioning properly.

The Facebook page is highlighted with orange colour and the text "Missing permissions". Once you click on the info (the question mark), you will see a detail of what is missing for this particular page.

Examples:

pages_messaging = ZoomSphere doesn't have permission from you through Facebook to see and show you your pages' messages (Community Management)

pages_manage_posts = ZoomSphere doesn't have permission from you through Facebook to manage posts and publish (Scheduler)

🔧 How can you fix it?

If there are some missing permissions, you should add them.

There are two ways to check and edit the permissions.👇

1. First Option: Refresh Your Facebook Account in ZoomSphere

Go to the main Settings in ZoomSphere by clicking on your profile photo icon.

In the Social Profiles tab, click on the Refresh button on the social media account you would like to refresh. You will only see this if you have a Master Account.

You'll get redirected to the Facebook website for the next steps. Click on Edit Settings.

Now, please check if all the settings are at Yes to ensure proper functionality. Proceed by clicking Done.

If you don't see the Edit Settings button, you can follow the next step and it will have the same effect!

2. Second Option: Set Permissions in Facebook Settings

Another way to set it up is in Facebook settings. Click on this link and it will take you there, or go to Facebook – Settings – Business Integrations and then click on View and edit next to the ZoomSphere icon.

The next step sums up the permissions that you are providing ZoomSphere with. Please leave all of the settings at Yes to ensure proper functionality. Proceed by clicking Done.


And that's it! Please get in touch with us via the in-app chat or on our email support@zoomsphere.com if you experience any difficulties while setting up your accounts. 🙂

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