In the Master Settings — Social profiles, the Master Account can see the information on which task access and permissions are missing for each Facebook Page, which is an indication that something might not be functioning properly. 👇
The information detail will appear if you hover over the question mark icon. And you will instantly know what task access you are missing on this Facebook Page.
Each Facebook page is linked to a Facebook Account that needs to have a required managing access. Therefore, always look at what Facebook Account is linked to each Facebook Page to know what Facebook Account needs to be fixed. 👇
1. Missing Facebook Task Access
Users can have different roles on Facebook when managing pages, and they don't have the same level of access to all features in ZoomSphere.
Before the New Page Experience, you had the Admin or Editor role for each specific Facebook page in order to connect them to ZoomSphere. Now, it's called Facebook Access full control.
Always check your Facebook access directly in the Page settings / Page access or People settings in the Business Suite Settings.
💡 If you want to use ZoomSphere to its full potential, we recommend having Facebook Access full control, but you can also have another access depending on each ZoomSphere App. 👇
Required Facebook Task Access
Permissions, Content, Ads, Insights
Analytics / Benchmarking
Permissions, Content, Ads
Community activity, Messages and calls
2. Missing Facebook Permissions
Since ZoomSphere is a third-party app, you need to grant permission to ZoomSphere to manage your Facebook Page and Instagram directly in your Facebook Account Settings – Business Integrations.
If permission is missing, your FB Page will be orange-colored in Settings. Hover over the question mark icon to see which permission you are missing. 👇
pages_manage_posts = ZoomSphere doesn't have permission from you through Facebook to manage posts and publish (Scheduler)
And that's it! Please get in touch with us via the in-app chat or on our email firstname.lastname@example.org if you experience any difficulties while setting up your accounts. 🙂