To connect and manage your Facebook Page and Instagram account in ZoomSphere, please ensure you have the necessary access enabled for your Page directly on Facebook.
Each ZoomSphere App requires a certain task access, and without it, the App will not function properly due to Facebook/Instagram API limitations. 💡
ZoomSphere App | Required Facebook Task Access |
Scheduler | Permissions, Content, Ads, Insights |
Analytics / Benchmarking | Insights |
Leads Manager | Permissions, Content, Ads |
Community Manager | Community activity, Messages and calls |
Facebook Task Access
You can always double-check your task access in the Page Settings / Page access. To do that, ensure you switch to your Page first and then click "Manage."
You can also see your access tasks in the People settings in your Business Suite Settings.
If you do not have all the necessary access tasks, kindly request them from your Page Owner. 💡