Encountering an error message while attempting to publish a post.
💡 Once in a while, Social Media Channels may prompt a token refresh as a security measure. This occurs, for instance, when there are modifications in the page settings or the associated Account.
Please note that these steps are for the Master account only.
Each Facebook page is linked to a Facebook Account that needs to have required managing access. Check the connection details like "Linked to account: Facebook Account name." If needed, the owner of that Facebook Account can correct the connection.
Each LinkedIn page is linked to a LinkedIn Account that requires a Super Admin role. Check the connection details like "Linked to account: LinkedIn Account name." If needed, the owner of that LinkedIn Account can correct the connection.
Each Instagram Professional Account is linked to a Facebook Account which requires managing access to the associated Facebook page. Check the connection details like "Linked to account: Facebook Account name." If needed, the owner of that Facebook Account can correct the connection.
X/Twitter, TikTok, Google+, or YouTube Channel are not linked to any Account. For a successful refresh, log into the relevant Channel in another browser window before refreshing.
For example:
Facebook Page "Blondes Rules." is linked with a personal Facebook account "Theroush Ther". Only Theroush Ther can refresh her Facebook account because only she can log in. 😉
👉 Once the Social media channel is refreshed, go back to the post, click Try it again, and publish your post.
There you go! Now you know how to fix this issue! 👏
If you have any questions, don't hesitate to contact us via the in-app chat or on our email support@zoomsphere.com 🙂