Scheduler: Error validating access token
Facebook: Issues with publishing
Tereza avatar
Written by Tereza
Updated over a week ago

Trying to publish a post to Facebook, but this error note appears above the post?

πŸ’‘ Once in a while, Facebook requests a Token refresh for security reasons, for example, if there were any changes in the Page settings or the personal Facebook profile that the Page is linked to in ZoomSphere Settings.

πŸ’ Please note that these steps are for the Master account only.

If your post shows this error note, you need to refresh the personal Facebook account in the Settings – Social profiles to which the Page is linked.

☝️ If there is more than one connected personal Facebook account in your Settings, look at the Facebook Page – the person listed there needs to refresh their personal Facebook account in ZoomSphere.

For example:
Facebook Page "Veronika V." is linked with a personal Facebook account "Veronika". Only Veronika can refresh her Facebook account because only she can log in. πŸ˜‰

πŸ‘‰ Once the personal Facebook account is refreshed, go back to the post, click Try it again, and publish your post.

There you go! Now you know how to fix this issue! πŸ‘

If you have any questions, don't hesitate to contact us via the in-app chat or on our email πŸ™‚

Did this answer your question?