There may be a variety of reasons why you see this error message after trying to send a message in the Community Management app.

Facebook doesn't specify the exact reason, but it can be one of the following:

  • The person blocked messages from your Page (that's why you are not able to contact them via a private message)

  • The person deactivated/deleted their account

  • The person's account got restricted or disabled by Facebook

  • There's a technical issue on Facebook's side

If you have any question, don't hesitate to contact us via the in-app chat or on our email 🙂


Other Errors, Issues & Solutions

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