If you are wondering why your Analytics App does not show any data, why your Scheduler does not publish your recent posts, why new comments are not being shown in your Community Management App – an expired Access Token can be the answer to these issues.
You can read more about what exactly is Access Token and why it expires here. But basically, it is a connection between our application and your social media profile. 🙂
How do you recognize that your channels need to be reconnected?
ZoomSphere shows an error message talking about a lost connection or token ;)
Analytics App shows an empty dashboard
New comments are not shown in your queue of Community Management App
Scheduler does not publish planned content
If any of these situations occur, check the main Settings of your Master Account — Social profiles — Social accounts.
If you see the orange error message and any of your pages are in a red frame, then you know those are the pages you need to reconnect to renew the data exchange.
How to reconnect your social media profile
Each Access Token is linked to the personal profile, which means if it expires, all social media channels linked from this profile will lose connection, too.
To reconnect follow these steps 👣
Log into your ZoomSphere Master Account (regular accounts don't have access to these settings)
Go to the Settings – Social Profiles
Check which social profile needs to be renewed (they are in the red frame)
Log into the same social profile in your Internet browser, too
Click on the Refresh icon on the right side of the social profile
All disconnected channels linked from this social profile will be automatically reconnected
If you have multiple personal profiles with an expired Access Token, repeat these steps for all of them.
If you are still unsure how to deal with expired Access Token (they are pickles sometimes, we know), just let us know at email@example.com or in our in-app chat. We are here to help! 🙂
If you have any questions, don't hesitate to contact us via the in-app chat or on our email firstname.lastname@example.org 🙂