If you encounter this error message while attempting to respond to a comment, it indicates that the connection between your Social media channel and ZoomSphere has been invalidated.
👉 When you connect your social media channel to your ZoomSphere account, you automatically grant our application access to retrieve data from your social media profile – the Access Token is active.
Unfortunately, there is no guarantee it will stay this way the whole time you are managing your social media with ZoomSphere. Access Token may expire when making changes in your social media profile settings.
How to fix it?
Each Access Token is linked to the personal account, which means if it expires, all social media channels linked from this profile will lose connection, too.
You need to refresh the personal Facebook profile in the Settings – Social profiles to which the Page is linked. Click the Refresh icon located on your personal Facebook profile.
💁 Please note that these steps are for the master account only.
If you have any questions, don't hesitate to contact us via the in-app chat or on our email email@example.com 🙂