Once you understand it, you will see that it's super easy to work with it. π
Let's dive in! π€Ώ
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π The Monitoring app has two functions independent of each other. You can use both simultaneously, which is not a problem, but you will have different results from both in one stream.
Two functions:
Internal or external channels monitoring
Keyword monitoring
Monitoring of internal and external channels of social networks (1.) will give you results in the activity as a whole - posts and for internally connected Instagram and their organic comments as well.
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Keyword Monitoring (2.) will search for these keywords (that you type in) in channels that are connected (even historically) to ZoomSphere, and we monitor several well-known and lesser-known sites on the Internet in which we search and provide you with these keywords. Then, we give the results.
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βπ‘ Please note that it is essential to correctly write your keywords/monitoring query in order to find results. You can learn more about it here.
π‘ However, these two functionalities cannot be combined into one; for example, it cannot search for the keywords only in the internal or external channels. Monitoring will look for these keywords everywhere.
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If you have any questions, don't hesitate to contact us via the in-app chat or our email support@zoomsphere.com. π