Once you understand it, you will see that it's super easy to work with it. 😉
Let's dive in! 🤿
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👉 The Monitoring app has two functions independent of each other. You can use both simultaneously, which is not a problem, but you will have different results from both in one stream.

Monitoring of internal and external profiles of social networks (1.) will give you results in the activity as a whole - posts and for internally connected Instagram and their organic comments as well.
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Keyword Monitoring (2.) will search for these keywords (that you type in) in profiles that are connected (even historically) to ZoomSphere, and we monitor several well-known and lesser-known sites on the Internet in which we search for and provide you with these keywords. Then we give the results.
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​💡 Please note that it is essential to correctly write your keywords/monitoring query in order to find results. You can learn more about it here.

💡 However, these two functionalities cannot be combined into one; for example, it cannot search for the keywords only in the internal or external profiles. Monitoring will look for these keywords everywhere.
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If you have any questions, don't hesitate to contact us via the in-app chat or our email support@zoomsphere.com. 🙂