Master Account: How to Connect Facebook Page

Everything you need to know about connecting Facebook Page

Tereza avatar
Written by Tereza
Updated over a week ago

In this tutorial, we'll walk you through the process of connecting your Facebook Page to ZoomSphere.

Note: This tutorial is for users with Master Account access.

Navigate to Social Media Channels Settings and click the red plus "Add channel" button. Then click the red button "Connect" for Facebook.

β†’ You will get redirected to the Facebook platform, where you need to log in to your Facebook account (if you are not already logged in in your browser) and allow ZoomSphere to manage your Facebook Pages/Instagram Accounts.

After the authorization a list of all your Facebook Pages will pop up for you to select which Facebook Pages you wish to connect. Hit "Continue" to confirm. πŸ™‚

To learn more about connecting Facebook Pages to ZoomSphere, click here.


Now, connect your new Facebook Pages to your Apps and grant the rest of your team access by assigning them a Scheduler Role / Community Management Role. πŸ™‚

Connecting Multiple Facebook Accounts

To add another Facebook account, like a colleague's or client's, the user needs Master account access and must be logged into their Facebook account in a separate browser window.

Explore the steps involved in sharing access to your Master account with fellow teammates.

​Well done! You can start working with your Facebook Pages. πŸ‘

Note: Scheduling for personal Facebook accounts is not possible due to Facebook's API limitations. The primary purpose of this functionality is to enable the seamless connection of Facebook pages and Instagram accounts to ZoomSphere.

User's Access

Grant users access to your new Facebook Page by assigning your Teammates a Scheduler & Community Management Role in the Users & Team Settings.

Users cannot work with newly connected social channels without a role. πŸ’‘

Connecting the New Page to the App

Now, as a last step, connect the new channel to your Apps in the App Settings β†’ Data Sources. And Save it.

And done! πŸ‘

Necessary Facebook Access

To connect your Facebook Page, ensure to meet these criteria:

  1. You have at least Content Access or Full Control over the Facebook Page βœ”οΈ

  2. Business Integration enabled for ZoomSphere βœ”οΈ

  3. Two-factor authentication is set accordingly βœ”οΈ

1. Facebook Page Access βœ”οΈ

First, ensure you have at least Content task access or Full control access over the Facebook Page you wish to connect to ZoomSphere.

πŸ’‘ If you have a more minor role or access, you cannot connect your Facebook Page to ZoomSphere due to official Facebook limitations that apply to third-party tools.

πŸ‘‰ Always check your Facebook access directly in the Page settings / Page access or People settings in the Business Suite Settings. πŸ‘‡

If you want to use ZoomSphere to its full potential, we recommend having Facebook Access Full control, but you can also have another access depending on each ZoomSphere App. πŸ‘‡

ZoomSphere App

Required Facebook Task Access


Permissions, Content, Ads, Insights

Analytics / Benchmarking


Leads Manager

Permissions, Content, Ads

Community Manager

Community activity, Messages and calls

2. Business Integrations βœ”οΈ

Ensure your Facebook Page is enabled for ZoomSphere in the Business Integrations of your Facebook account.

3. Two-Factor Authentication βœ”οΈ

Make sure you've enabled Two-Factor Authentication if your Facebook Page requires it. Facebook now typically requires 2FA by default when managing a Page with a larger number of Fans/Followers. πŸ’‘

⛔️ If you have trouble adding your Facebook Page, click here. πŸ‘ˆ

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