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Verifying Your ZoomSphere Email Address
Verifying Your ZoomSphere Email Address

Learn how and especially why is it important to verify your email address

Tereza avatar
Written by Tereza
Updated over a week ago

Why is it important to have your account verified?

Verifying your email address will enable you to receive email notifications, important alerts, and add an extra layer of security to your ZoomSphere account.

  1. Communication: By verifying your email, ZoomSphere can send you important notifications, updates, and alerts. This keeps you informed about changes to the app, account activity, or any security issues.

  2. Security: Verification ensures that you are the legitimate owner of the email address. This helps protect your account from unauthorized access and reduces the risk of someone else gaining control of your account.

  3. Spam Prevention: Verification helps ZoomSphere confirm that you’re using a valid and active email address, reducing the likelihood of spam accounts being created.

  4. Compliance with Policies: Email verification helps ZoomSphere comply with regulations and best practices related to user data and communication, which can protect both the user and our app.

How to verify your account

  • Head to the email inbox associated with the email address connected to your ZoomSphere account.

  • Locate the email from sent by ZoomSphere address "no-reply" and with the subject line, "Verify your email address in ZoomSphere."

  • Open it and click the "Verify my email address" button to verify your email address.

I haven't received the verification email, what should I do?

Haven't you received the email sent by ZoomSphere "no-reply" as expected? There are several reasons that could be the case. Let's walk through a few steps together in an effort to complete your verification.

  1. First, double-check that you're searching for our email in the inbox associated with your email address on file with ZoomSphere.

  2. If you still do not see the email in your inbox, look in your spam or junk folders to see if it was rerouted there. If you find the email, mark it as "Not Spam" or move it to your proper inbox and follow the instructions on the email to complete your verification.

    Still didn’t find it? Head to the next step.

  3. Head back to ZoomSphere, open your General Settings and click the blue button "Re-send email" placed in yellow banner below your profile photo. This triggers our system to resend the verification link to your email inbox.

  4. If you’re still unable to verify your email address, we’d love to help! Send us a message via our live support chat or contact us at support@zoomsphere.com

What happens if I don't verify my email address?

If you forget to verify your email address, you will not be able to receive any email notifications, such as chat comments, post mentions, status changes, card expirations, and other important alerts. Learn more about ZoomSphere Notifications here.

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