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Verifying your ZoomSphere email address
Verifying your ZoomSphere email address

Learn how and especially why is it important to verify your email address

Tereza avatar
Written by Tereza
Updated over a week ago

We want to do our best to keep your information as safe as possible, and this begins with verifying your ZoomSphere email.

This article will help lead you through what to expect when working through your email verification in ZoomSphere.

How to verify your email to add additional security to your ZoomSphere account

For new customers as of January 1st, 2024, when you create your ZoomSphere account, you’ll receive an email asking you to verify your email address.

These are the next steps:

  • Head to the email inbox associated with the email address connected to your ZoomSphere account.

  • Locate the email from with the subject line, "Verify your email address in ZoomSphere."

  • Open the email and click the "Verify my email address" button to verify your email address.

What should I do if I don’t receive the verification email?

Didn't you receive the email from that you expected?

There are several reasons that could be the case. Let's walk through a few steps together in an effort to complete your verification.

  1. First, double-check that you're searching for our email in the inbox associated with your email address on file with ZoomSphere.

  2. If you still do not see the email in your inbox, look in your spam or junk folders to see if it was rerouted there. If you find the email, mark it as "Not Spam" or move it to your proper inbox and follow the instructions on the email to complete your verification.

    Still didn’t find it? Head to the next step.

  3. Head back to your ZoomSphere web workspace and click the button on the top grey banner that says Resend verification. This triggers our system to send the same verification letter to your email address.

  4. If you’re still unable to verify your email address, we’d love to help! Send us a message via our live support chat or contact us at

What happens if I don't verify my email address?

If you forget to verify your email address, you will not be able to receive any email notifications, such as chat comments, post mentions, status changes, card expirations, and other important alerts. Learn more about ZoomSphere Notifications here.

Why is it important to verify your email address?

  1. Priority handling by support: We prioritize handling verified accounts over unverified ones.

  2. Higher account security: Enhanced security for your account.

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