Instagram has three kinds of accounts – personal, creator and business.

Unfortunately, Instagram API doesn't support automatically published posts via a third-party app for the Creator accounts. That's why you need to have an Instagram business account.

👉 Important: Only Instagram BUSINESS accounts can be connected to ZoomSphere.

So, to connect an Instagram account to ZoomSphere, it's necessary to be switched to a Business Account (not a Creator Account).

You can set this up directly in the native Instagram mobile app or the desktop version.
👉 Go to your Instagram account and open Settings ⚙️ Account scroll down Switch account type

Switch account type Set as Business Account Switch → Done

Choose the Business Account, not the Creator account.


Once you have chosen Business Account, you will be taken through a little tour introducing the account options and possibilities.


Select a Category of your business area and hit the button Done.
That's it! 😉


Business vs. Creator Instagram Account

Business Account

Creator Account

For brands, businesses, retailers, organizations, and service providers

For influencers, public figures, and creators (that don't have a business yet)

Call-to-action buttons (email address, phone)

Call-to-action buttons (email address, phone)

Additional call-to-action buttons (book appointment, contact, reserve, location, order)

Additional call-to-action buttons (book now, reserve)

Instagram API support


If you have any questions, don't hesitate to contact us via the in-app chat or on our email support@zoomsphere.com 🙂

Did this answer your question?