Error: Email already exists

Are you having trouble to create a new user because the "Email already exists"?

Tereza avatar
Written by Tereza
Updated over a week ago

When creating a new user, you might receive an error message saying that the email address you want to use already exists.

This means that a user with this email address is already registered in ZoomSphere.

If it doesn't exist in your team, the user (email address) exists in another team/account. Each email address can be registered in ZoomSphere only once (so for one team, not more).

1. One Team Only

The user can delete his ZoomSphere account that is part of another ZoomSphere team or can ask their Master account to be removed from the team and then you can invite them to your team.
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When deleting a user, the Master account transfers the User's Apps to another teammate or Master account to avoid any data loss. πŸ˜‰


ZoomSphere account can be deleted in the General settings – "Delete account."
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2. Multiple ZoomSphere Teams

If the user is already registered in another ZoomSphere team and does not want to leave, then they need to provide you with another email address.

To efficiently switch between multiple ZoomSphere teams, I recommend saving logins to the Account Switcher for swift account changes.


Changing Email Address

U can also change your email address if necessary, in General settings – "Change email."
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If you have any questions, don't hesitate to contact us via the in-app chat or our email support@zoomsphere.com. πŸ™‚

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