When creating a new user, you might receive an error message saying that the email address you want to use already exists.
This means that a user with this email address is already registered in ZoomSphere.
If it doesn't exist in your team, the user (email address) exists in another team/account. Each email address can be registered in ZoomSphere only once (so for one team, not more).
Ask the user if he/she WANTS TO STAY in the OTHER TEAM:
1) If NO, then:
Ask the user to talk to his/her master account from the other team – and ask to be deleted from their team.
Once the user is deleted from the other team, you will be able to use his/her email and Create a new user in your team.
2) If YES, then:
The only solution is to add this user to your team using a different email address. Ask the user to provide you with another email address.
delete his/her account in the other team, in case he/she doesn't use it anymore. → Settings – General settings – Delete account
Once the user deleted his/her account, you can add him/her to your team.
If you have any questions, don't hesitate to contact us via the in-app chat or our email email@example.com. 🙂