When creating a new user, you might receive an error message saying that the email address you want to use already exists.

This means that a user with this email address is already registered in ZoomSphere.

If it doesn't exist in your team, the user (email address) exists in another team/account. Each email address can be registered in ZoomSphere only once (so for one team, not more).

The solution

Ask the user if he/she WANTS TO STAY in the OTHER TEAM:

1) If NO, then:

Ask the user to talk to his/her master account from the other team – and ask to be deleted from their team.

Once the user is deleted from the other team, you will be able to use his/her email and Create a new user in your team.

2) If YES, then:

The only solution is to add this user to your team using a different email address. Ask the user to provide you with another email address.

delete his/her account in the other team, in case he/she doesn't use it anymore. → Settings – General settings – Delete account

Once the user deleted his/her account, you can add him/her to your team.

If you have any questions, don't hesitate to contact us via the in-app chat or our email support@zoomsphere.com. 🙂

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