Each Community Management App comes with data and reporting, from which you can get insights into your team and channels performance.
The reporting allows you to filter your data based on social media network – source, comment type, channel – page/profiles, tags, labels and preferred date range.
Daily trend - a daily number of incoming comments (traffic).
Share of source – total number of messages broken down by social media type.
Facebook/Instagram/LinkedIn daily trend – a daily number of incoming comments for a given social media platform.
TOP Facebook/Instagram/LinkedIn users – most active users during your selected date for a given social media platform.
Tags & Labels broken down by social media channel
Labels, broken down by type
Correlation between tags and labels
Activity Log – list of all users with key performance statistics
Checks – number of closed comments
Answers – number of sent out-coming comments
Avg. Response time – average time it took to respond to an incoming comment
Post classification – number of used labels
Tags – number of used tags
Quality – average rating given by a manager
Response time – average response time of your team broken down by defined time slots.
Daily Response time trend – daily results of average response time.
If you have any questions, don't hesitate to contact us via the in-app chat or our email firstname.lastname@example.org. 🙂