Roles for Community Management are assigned to a user for each social media account connected to your Community Management App.
Roles can be granted in users' settings in the settings of your Master Account.
Share the social media sources, which should be managed by the user in your Community Management App, and assign a role for each of them.
There are three available roles for Community Management App:
Editor – users with this role are not allowed to publish their responses to social media channels directly or hide comments. They can draft their reply and send it for approval to their manager who can approve and post, edit or delete the draft.
Operator – users can create a reply and directly send it to the social platform.
Manager – users can create a response and directly send it to the social platform plus they can approve drafts from editors and can retweet on Twitter.
On top of that, they can grant internal rating, provide feedback, and asses quality of the replies.
If you have any questions, don't hesitate to contact us via the in-app chat or our email firstname.lastname@example.org. 🙂