Answers to the questions we hear most often about ZoomSphere MCP in Claude and ChatGPT, followed by a plain-language explanation of what the assistant can and cannot do with your account.
Both assistants
What you see | What to do |
Connection issue, "Connection has expired", or a sign-in error | Your ZoomSphere session timed out, which is normal after a while, and it also happens if you changed your ZoomSphere password. Open the connector or plugin and click Reconnect. Nothing is lost. |
The assistant answers from memory and never touches ZoomSphere | It is not attached to that conversation. Claude: +, Connectors, switch ZoomSphere on. ChatGPT: the Plugins chip under the message box, or start the message with @ZoomSphere. |
"I cannot find that channel or those posts", or the assistant can't see a workspace or Scheduler app | Your data hasn't disappeared. The assistant tells you which ZoomSphere account you're signed in with – you can also simply ask "Which ZoomSphere account am I connected with?". If it's a different account than you expected, Disconnect, then Connect or Reconnect with the right account. If the account is correct, ask your Administrator to give you access to that workspace or app. |
The assistant says you don't have a Scheduler app yet | Normal for a new account. The assistant suggests a setup (one Scheduler app per brand, one workspace per client for agencies) and creates it once you approve. If it can't, it tells you why: your subscription doesn't include the Scheduler, no social channel is connected yet, or you're missing permissions. Connect a channel or ask your Administrator, then try again. See Workspace Setup. |
A post failed to publish | Ask the assistant for the post's status. It shows the status on every channel – published, error (with the reason) or waiting to be published. Fix the cause, then ask it to send the post again. |
The assistant can't read or write internal comments on a post | Internal comments need the Editor or Admin role on every channel of the post. The assistant tells you which channel the role is missing on. Ask your Administrator to update your Scheduler role there. |
A teammate or client mentioned in a comment didn't get a notification | Mentions notify only users who have access to the Scheduler app where the post or idea is. Give them access to the app, then mention them again. See Comment Collaboration. |
A tool we announced is not there | Claude: open the connector, three dots, Refresh tools list. ChatGPT: plugin page, Information, Refresh. Then start a new chat. In an organization or workspace, an admin may also need to do this on the shared copy. |
A scheduled task waits and never finishes | A ZoomSphere tool the task needs is set to ask first, and nobody is there to click. Set the tools that task uses to Always allow and block the ones it should never use. Also check that ZoomSphere is still switched on for the task. |
The first call takes a minute | Expected. The assistant loads your whole workspace context on the first request in a conversation. Later calls are faster. |
Our network blocks things | It should not matter. The connection runs from the AI provider's servers to mcp.zoomsphere.com, not from your laptop. If it still fails, tell us. |
Something else | Ask the assistant to use the sendFeedback tool and describe what happened. It reaches us with the technical context attached. |
Claude only
ZoomSphere is listed in Claude's official connector directory. The quickest way in is claude.ai/customize/connectors/id/zoomsphere.
What you see | What to do |
There is no "Connectors" in Settings | It moved. Connectors now live in the Customize group of the same settings window, or use the direct link above. |
I cannot find ZoomSphere | To connect it, use the Discover tab and search for ZoomSphere. To manage a connector you already have, switch to Your connectors (browser) or Yours (desktop app) with the filter on All. |
ZoomSphere is in my list twice | One of them is the early-access custom connector (it has a Custom badge). Follow Moving from the early-access custom connector. |
Connected in the desktop app, but "Reconnect" in the browser (or the other way round) | You are signed in to two different Claude accounts, for example a personal Max account on your laptop and your company's Team account in the browser. Connectors belong to an account, so each has its own ZoomSphere connection. Click your name at the bottom-left to see which account is ticked. |
Claude asks for permission on every single call | That is Needs approval doing its job. Set Read-only tools to Always allow in the connector's Tool permissions. Think twice before doing the same for write tools. |
I clicked Disconnect by mistake | Claude asks first, so nothing happens until you confirm. If you did confirm, ZoomSphere simply shows Connect again. Your tool permissions are kept. |
The confirmation Claude shows before a disconnect.
ChatGPT only
What you see | What to do |
There is no plus button in the plugin directory | Developer mode is off: Settings, Security and login, Developer mode. In a Business or Enterprise workspace your admin may have to allow it first. |
Developer mode is greyed out | Your workspace admin has not allowed it for you. Ask them to publish ZoomSphere for the workspace, or to allow developer mode for your role. |
I typed the address wrong | The address cannot be edited. Delete the plugin and add it again with |
"No app actions available yet" | Normal right after connecting. Scroll to Information and click Refresh. |
ChatGPT changed something without asking | You are on the default Allow low-risk actions. Open the plugin page, Permissions, choose Allow read actions or Always ask. |
Custom plugins are missing on my phone | They are a web feature. Use chatgpt.com or the desktop app. |
Members cannot see the published plugin (Business) | A known issue on OpenAI's side in September 2026. Share the plugin's direct link, or open a ticket with OpenAI support. |
What the assistant can and cannot do
It acts as you. The assistant reaches ZoomSphere with your account's permissions: the same workspaces, channels and rights you have when you log in yourself. It cannot see a workspace you cannot see, and nothing it does can exceed what you could do by hand. That also applies to comments: it sees Internal comments only where your role allows it.
Comments and mentions are real. A comment the assistant writes appears in ZoomSphere under your name, and a mention sends the same bell and email notification as one written in the app. A comment in Discussion with Client is visible to your clients.
Creating and deleting needs your yes. The assistant creates or deletes a workspace or Scheduler app only after you explicitly confirm it in the conversation.
You set the limits once, in writing. Tool permissions (Claude) or the permission level (ChatGPT) decide what the assistant may do silently, what it must ask about, and what it may never touch. On Claude Team and Enterprise plans the Owner sets an organization-wide ceiling.
Every action is visible. Each call is shown in the conversation, whether you approved it individually or allowed it in advance.
Publishing is still a decision. The assistant can schedule and publish if you let it. Keep write and delete actions on "ask first", or let the assistant save posts as Private Draft, until you trust the workflow.
Disconnecting is one click. Claude: connector, Disconnect, or three dots, Remove. ChatGPT: plugin page, three dots, Disconnect or Delete. Revoke the access in your ZoomSphere account settings as well if you want to be thorough.
Never paste credentials into a chat. The connection never needs an API key, a password or a token. Anyone who asks you for one is not us.
Working with client data? Treat Claude or ChatGPT the way you treat Google Workspace or Microsoft 365: use a business plan with a data processing agreement, keep the assistant's memory off or use separate accounts per client, and keep write actions on "ask first". The ZoomSphere connection itself only ever passes the data a specific request needs, never your whole workspace.