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Mobile App: Files Not Downloading to Your Phone

Why your content isn’t appearing in your camera roll — and how to fix it

Tereza avatar
Written by Tereza
Updated over 2 weeks ago

Are you trying to manually publish a post through the ZoomSphere mobile app but can't find the files in your camera roll? You're not alone—and we’re here to help you fix it.

Manual publishing is designed to be quick and seamless, but sometimes, small device settings or missed steps can cause hiccups. Let’s walk through what should happen, what might be going wrong, and how to resolve it.

How Manual Publishing Should Work

When you're using manual publishing in ZoomSphere, this is the typical flow:

  1. Post is scheduled via the desktop version of ZoomSphere.

  2. You receive a push notification on your phone when it’s time to publish.

  3. Tapping the notification opens the post in the ZoomSphere mobile app.

  4. In the app, you scroll down and tap "Publish to" for the intended platform (Instagram, Facebook, etc.).

  5. The app automatically downloads the image or video to your camera roll and copies the caption to your clipboard.

  6. You’re then redirected to the selected platform to complete the post.


🛠️ What to Do if Files Aren’t Downloading

If you followed the steps above but the file isn’t appearing in your camera roll, try the following fixes:

1. Check App Permissions

Make sure the ZoomSphere app has permission to save files on your device:

  • iPhone: Go to Settings > ZoomSphere > Photos and set it to Read and Write.

  • Android: Go to Settings > Apps > ZoomSphere > Permissions and enable access to Storage or Media & Files.

2. Force Close and Reopen the App

Sometimes the app may not process the download properly. Close the app completely and reopen it, then try the publish step again.

3. Check Your Internet Connection

A weak or unstable connection can prevent the app from downloading files. Try switching between Wi-Fi and mobile data.

4. Check Phone Storage

Make sure your phone isn’t full. If there's no space available, the download won’t go through.


🚨 Still Not Working?

If you’ve tried the steps above and the file still isn’t transferring to your phone, please reach out to our support team directly from the app or via chat on our website. Let us know:

  • Your phone model and OS version

  • Whether you're using iOS or Android

  • If this is happening with all posts or just one

We’ll help you resolve it as quickly as possible.


💬 Final Tip

While you're waiting for a fix, you can always manually download the asset from your desktop and transfer it to your phone as a temporary workaround. But don’t worry—we’ll get the automatic process running smoothly again.

Thanks for your patience, and we’re here if you need anything else!

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