GDPR Compliance

Explore the comprehensive details on how we manage and secure your data

Tereza avatar
Written by Tereza
Updated over a week ago

The EU's General Data Protection Regulations (GDPR) took effect on May 25, 2018, and we are fully behind the spirit of these regulations for a safe and secure Internet. We aspire to embrace privacy by design and, whenever possible, not to collect and store personally identifiable information.

Our Privacy Policy mentions a few instances where personally identifiable information is required. Typically, this will include an email address to log in to ZoomSphere or a social network username to manage your account.

Overall, we aim for privacy by default: if data collection is not integral to the way our product works, then we won't collect it. This approach has felt very much in line with the spirit of GDPR, and we're fortunate that a lot of these data-collection practices have been in place at ZoomSphere for some time. As such, you may see a few banners or forms requesting consent for us to collect personally identifiable information for tracking or other purposes. We don't deem this information necessary to provide ZoomSphere's service to you, and we choose not to engage in activities and strategies that make this data relevant.

At any time, you may request your information to be exported and sent to you for review, and we promptly honor any requests by you to delete and forget your information.


Deletion

A user holds the right to request the deletion of all their personal data by closing their ZoomSphere account.

To initiate this process, kindly reach out to us through our in-app live support chat or by emailing us at support@zoomsphere.com.


Access / Portability

A user can request access to a copy of the personal data that we have collected. Users who wish to request portability can reach out to us at any time. Get in touch with us via our in-app live support chat or at support@zoomsphere.com.


Modification

If a user asks to change their information, we can do so within our admin portal. If a user has a modification to make, they can reach out to us at support@zoomsphere.com or via our in-app support live chat.


Data Protection Agreement

We have created a legal agreement that users and external parties can receive from us, promising the protection of all personally identifiable information that we collect and store.


Cookie Statement

At ZoomSphere, we utilize cookie technology, like many websites, to gather additional website usage data and enhance the Site and our Service. Cookies are small data files transferred to your computer's hard disk. Session cookies enable specific features and are deleted upon leaving the Site, while persistent cookies remain after browser closure, potentially aiding subsequent visits. Both session and persistent cookies help us comprehend user interactions, monitor aggregate usage, and enhance the Site and Service.

Additionally, we may automatically record device information, including IP addresses, web browser/device type, visited web pages/sites, and interaction timestamps, using technologies like "clear gifs" or "web beacons." These technologies may also track email message interactions within legal limits.

You have the option to configure your browser to reject cookies or prompt before acceptance, although this may limit Service feature accessibility.


Dispute Resolution Process

In the rare event of a dispute between you and ZoomSphere regarding handling your User's Personal Information, we will make every effort to resolve it amicably.

Furthermore, if you are a resident of an EU member state, you have the right to file a complaint through our GDPR Representative, DataRep, based in Ireland. Please direct complaints to:

DataRep, The Cube, Monahan Road, Cork, T12 H1XY, Republic of Ireland

If you are a resident of the UK, you have the right to file a complaint through our GDPR Representative, DataRep, located in the UK. Please address complaints to:

DataRep, 107-111 Fleet Street, London, EC4A 2AB, United Kingdom

Residents of Switzerland also have the right to file a complaint through our GDPR Representative, DataRep, located in Switzerland. Please address complaints to:

DataRep, Leutschenbachstrasse 95, ZURICH, 8050, Switzerland


Frequently asked questions about GDPR and ZoomSphere

Q: Is ZoomSphere GDPR-compliant?

A: Yes, ZoomSphere is GDPR-compliant and adheres to the principles and requirements set forth by the GDPR to ensure the protection and privacy of personal data.

Q: Does the GDPR change how I can use ZoomSphere?

A: ZoomSphere's features and functionality are unaffected by the GDPR.

Q: How does ZoomSphere comply with GDPR?

A: ZoomSphere complies with GDPR by implementing robust data protection measures, including encryption, access controls, regular security audits, and data processing agreements with its users. Additionally, ZoomSphere provides transparency regarding collecting, processing, and storing personal data through its privacy policy and terms of service documentation.

Q: How does ZoomSphere collect data—by email, electronic forms, activity tracking, etc.?

A: We primarily collect data when a user signs up for ZoomSphere services. Read more about the data that we collect at https://www.zoomsphere.com/privacy

Q: Does ZoomSphere transfer personal data outside the EU/EEA?

A: ZoomSphere may transfer personal data outside the EU/EEA to countries deemed to provide adequate data protection by the European Commission or through appropriate safeguards, such as standard contractual clauses or binding corporate rules.


Q: Is my data safe on ZoomSphere's servers?

A: Yes, ZoomSphere takes data security seriously and employs robust security measures to safeguard user data stored on its servers. This includes encryption, access controls, regular security audits, and compliance with industry standards and regulations.

Q: Where are ZoomSphere's servers located?

A: ZoomSphere's servers are located in secure data centers across multiple geographic regions, including Germany, the Czech Republic, and Ireland.

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