Roles for Community Management are assigned to a user for each social media account connected to your Community Management App.
💡 Roles can be granted in the Administrator Settings → Users & Team. |
Community Management Roles:
Manager | Operator | Editor |
Click the Access & Roles tab. Choose the Social media channeles the User can work with and assign a Community Management role accordingly. Without a role, the User cannot work with the channel. 💡
Roles & Actions
Editor
→ Can draft their reply and send it to the Manager role for approval.
→ Can create a note.
→ Can assign a message to someone else.
Operator
→ Can directly reply to messages.
→ Can delete, hide, or like comments.
→ Can create a note.
→ Can assign a message to someone else.
Manager
→ Can directly reply to messages
→ Approves editors' drafts.
→ Can retweet on Twitter.
→ Can hide, delete, or like messages.
→ Rates replies.
→ Can create a note.
→ Can assign a message to someone else.
Plus, Managers can grant internal ratings, provide feedback, and assess the quality of the replies.
