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Error validating access token (Community Management app)
Error validating access token (Community Management app)

Inability to reply to a message in the Community Management app

Tereza avatar
Written by Tereza
Updated over a week ago

If you see this error message after trying to reply to a comment, the connection between your Facebook page and our app is invalidated, and it is necessary to refresh it.

Facebook invalidates the connection when someone changes their password or when they have some other unspecified security reasons.

How to fix it

You need to refresh the personal Facebook profile in the Settings โ€“ Social profiles to which the Page is linked. Click the Refresh icon located on the personal Facebook profile.

๐Ÿ’ Please note that these steps are for the master account only.


If you have any questions, don't hesitate to contact us via the in-app chat or on our email ๐Ÿ™‚

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