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How to Connect Instagram Business Account to ZoomSphere
How to Connect Instagram Business Account to ZoomSphere
Quick step by step guide to help you successfully connect an Instagram account to ZoomSphere.
Tereza avatar
Written by Tereza
Updated over a week ago

To connect an Instagram account, go to Master Account settings and hit the Add Instagram account button:

To connect your Instagram account, ensure your account meets these conditions:

✅ Instagram Business Account (NOT Creator)

✅ Instagram account connected to Facebook Page you manage as Admin

✅ Two-factor authentication is set accordingly

✅ Business Integration enabled for ZoomSphere

1. Instagram account is set as a Business account (NOT Creator)

You can see the account type settings in the native Instagram mobile app:

Edit Profile Switch to professional account Done

💡 If you see only personal and creator options, the Instagram account is already set as Business. If not, switch to a business account. Click the button below to view the full guide.

2. Instagram account is connected to a Facebook page that you manage as Admin or Editor

Facebook Page Settings –> Instagram (Classic FB page)

Facebook Page Settings –> LinkedIn accounts –> Instagram (New Page Experience FB Page) 👇

👉 i.e., you have an admin or editor role at the classic FB Page or Facebook Access Full Control at New Page Experience FB Page.

3. Two-factor authentication (optional)

If the administrator of your page requires two-factor authentication, it needs to be set up on your personal Facebook profile as well, as you manage the Facebook page linked with your Instagram account. 🙂 You can read more on this topic here.

4. Business Integration permissions enabled

Ensure to give ZoomSphere all the necessary permissions in order to work properly — more about it here or below ⬇️

After making any changes, you must go back to your ZoomSphere settings and refresh your personal Facebook account according to the article Facebook: Necessary Permissions for ZoomSphere.

If you meet all these requirements given by Instagram and Facebook, your Instagram account should pop up on the list. 😊

💡 Sometimes, even if all conditions are met, the account is not visible to you and hence cannot be added to ZoomSphere. If this happens to you, continue here:

If you have any questions, don't hesitate to contact us via the in-app chat or on our email 🙂


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