To connect an Instagram account, go to Master Account settings and hit the Add Instagram account button:
To connect your Instagram account, ensure your account meets these conditions:
✅ Instagram Business Account (NOT Creator)
✅ Instagram account connected to Facebook Page you manage as Admin
✅ Two-factor authentication is set accordingly
✅ Business Integration enabled for ZoomSphere
1. Instagram account is set as a Business account (NOT Creator)
You can see the account type settings in the native Instagram mobile app:
Edit Profile → Switch to professional account → Done ✅
💡 If you see only personal and creator options, the Instagram account is already set as Business. If not, switch to a business account. Click the button below to view the full guide.
2. Instagram account is connected to a Facebook page that you manage as Admin or Editor
Facebook Page Settings –> Instagram (Classic FB page)
Facebook Page Settings –> LinkedIn accounts –> Instagram (New Page Experience FB Page) 👇
👉 i.e., you have an admin or editor role at the classic FB Page or Facebook Access Full Control at New Page Experience FB Page.
3. Two-factor authentication (optional)
If the administrator of your page requires two-factor authentication, it needs to be set up on your personal Facebook profile as well, as you manage the Facebook page linked with your Instagram account. 🙂 You can read more on this topic here.
4. Business Integration permissions enabled
Ensure to give ZoomSphere all the necessary permissions in order to work properly — more about it here or below ⬇️
After making any changes, you must go back to your ZoomSphere settings and refresh your personal Facebook account according to the article Facebook: Necessary Permissions for ZoomSphere.
If you meet all these requirements given by Instagram and Facebook, your Instagram account should pop up on the list. 😊
💡 Sometimes, even if all conditions are met, the account is not visible to you and hence cannot be added to ZoomSphere. If this happens to you, continue here:
If you have any questions, don't hesitate to contact us via the in-app chat or on our email firstname.lastname@example.org 🙂