To connect an Instagram account, go to Master Account settings and hit the Add Instagram account button:

To connect your Instagram account, you need to meet these conditions:

✅ Instagram Business Account

✅ Instagram account connected to Facebook Page you manage as Admin

✅ Two-factor authentication is set accordingly

✅ Business Integration enabled for ZoomSphere

1. Instagram account needs to be set as a Business account (NOT Creator)

You can see the account type settings in the native Instagram mobile app:

Settings ⚙️ Account scroll down Switch account type Switch account type Set as Business Account Switch → Done

💡 If you see only personal and creator options, the Instagram account is already set as Business. If not, switch to a business account. Click the button below to view the full guide.

2. Instagram account needs to be connected to a Facebook page that you manage as Admin or Editor

Facebook Page Settings –> Instagram (Classic FB page)

Facebook Page Settings –> LinkedIn accounts –> Instagram (New Page Experience FB Page) 👇

👉 i.e., you have an admin or editor role at the classic FB Page or Facebook Access Full Control at New Page Experience FB Page.

3. Two-factor authentication (optional)

If the administrator of your page requires two-factor authentication, it needs to be set up on your personal Facebook profile as well, as you manage the Facebook page linked with your Instagram account. 🙂 You can read more on this topic here.

4. Business Integration permissions enabled

Ensure to give ZoomSphere all the necessary permissions in order to work properly — more about it here or below ⬇️


After you do any changes, you have to go back to your ZoomSphere settings and refresh your personal Facebook account according to this article Facebook: Necessary Permissions for ZoomSphere.

If you meet all these requirements given by Instagram and Facebook, your Instagram account should pop up on the list. 😊

How to Give ZoomSphere Necessary Permissions

There are two ways to check if ZoomSphere has all the necessary permissions it needs to function properly:

First Option: Refresh Your Facebook Account in ZoomSphere


Go to the main Settings in ZoomSphere by clicking on your profile photo icon.

In the Social Profiles tab, click on the refresh icon on the personal Facebook account you would like to Refresh. You will only see this if you are a master account.

You'll get redirected to the Facebook website for the next steps. Click on Edit Settings or Choose what you allow.

Now, please check if all the settings are selected to ensure proper functionality. Proceed by clicking Done/Continue.

If you don't see the Edit Settings (Choose what you allow) button, you can follow the next step and it will have the same effect!

Second Option: Set Permissions in Facebook Settings

Another way to set it up is in Facebook settings. Click on this link and it will take you there, or go to Facebook — Settings — Business Integrations and then click on View and edit next to the ZoomSphere icon.

The next step sums up the permissions that you are providing ZoomSphere with. Please leave all of the settings at Yes to ensure proper functionality. Proceed with clicking Save.

💡 Sometimes, even if all conditions are met, the account is not visible to you and hence cannot be added to ZoomSphere. If this happens to you, continue here:

I cannot add an Instagram account to ZoomSphere, why?


How to Fix Connection with Instagram?


If you have any questions, don't hesitate to contact us via the in-app chat or on our email support@zoomsphere.com 🙂

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Errors, Issues & Solutions

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