To connect an Instagram account, go to Master Account settings and hit the Add Instagram account button:

To have your account listed, you need to meet these conditions:

  • Instagram account needs to be in a Business mode (NOT Creator)

    • You can see this in the native Instagram mobile app:

      Settings — Account — Switch account type

    • If you see only personal and creator options, it means the Instagram account is correctly set as Business. If not, switch to a business account.

  • Instagram account needs to be linked with a Facebook page that you manage (i.e. you have admin or editor permissions for a given page) – how to check this

  • If the administrator of your page requires two-factor authentication, it needs to be set up at your personal Facebook profile as well, as you manage the Facebook page linked with your Instagram account. 🙂 You can read more on this topic here.

  • you need to give ZoomSphere all the necessary permissions to ensure it will function properly — more about it here or below ⬇️

After you do any changes, you have to go back to your ZoomSphere settings and refresh your personal Facebook account according to this article Facebook: Necessary Permissions for ZoomSphere.

If you meet all these requirements given by Instagram and Facebook, your Instagram account should pop up on the list. 😊

How to Give ZoomSphere Necessary Permissions

There are two ways to check if ZoomSphere has all the necessary permissions it needs to function properly:

First Option: Refresh Your Facebook Account in ZoomSphere


Go to the main Settings in ZoomSphere by clicking on your profile photo icon.

In the Social Profiles tab, click on the refresh icon on the personal Facebook account you would like to Refresh. You will only see this if you are a master account.

You'll get redirected to the Facebook website for the next steps. Click on Edit Settings or Choose what you allow.

Now, please check if all the settings are selected to ensure proper functionality. Proceed by clicking Done/Continue.

If you don't see the Edit Settings (Choose what you allow) button, you can follow the next step and it will have the same effect!

Second Option: Set Permissions in Facebook Settings

Another way to set it up is in Facebook settings. Click on this link and it will take you there, or go to Facebook — Settings — Business Integrations and then click on View and edit next to the ZoomSphere icon.

The next step sums up the permissions that you are providing ZoomSphere with. Please leave all of the settings at Yes to ensure proper functionality. Proceed with clicking Save.

💡 Sometimes, even if all conditions are met, the account is not visible to you and hence cannot be added to ZoomSphere. If this happens to you, continue here:

I cannot add an Instagram account to ZoomSphere, why?


How to Fix Connection with Instagram?


If you have any questions, don't hesitate to contact us via the in-app chat or on our email support@zoomsphere.com 🙂

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Errors, Issues & Solutions

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