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Administrator vs. User Account

There are two accounts in ZoomSphere, learn the difference

Tereza avatar
Written by Tereza
Updated over a week ago

If you are wondering what the difference is between an Administrator and a User account, then you have come to the right place. πŸ˜‰

Administrator

β†’ There is only one Administrator πŸ‘‘ in each ZoomSphere team. πŸ’‘

β†’ Is the very first account created in your team.

β†’ It is the only place to connect new social channels, invite new users to the team, create & edit workspace, and adjust status settings.
β†’ Permits Users to create new apps and chat rooms and whether they can or cannot access the Report Builder.​

β†’ Can access their User's accounts but cannot access the User's chat.

User Account

β†’ The account was created & invited to the team by the Administrator.

β†’ The User account can only edit the settings of the Apps they installed (owned apps).

β†’ Can access Report Builder, create new Chat rooms, and install own apps if the Administrator grants the permissions.

β†’ Requires a Scheduler & Community Management Role to work with a chosen social channel.

Table Summary

Administrator

User Account

Create New Apps

βœ”οΈ

βœ”οΈ

Create/Edit Workspace

βœ”οΈ

βž–

Create New Users

βœ”οΈ

βž–

Connect Social Media Channels

βœ”οΈ

βž–

Create/Edit Statuses

βœ”οΈ

βž–

Create/Edit Labels

βœ”οΈ

βž–

Report Builder Access

βœ”οΈ

βœ”οΈ

Create Chat rooms

βœ”οΈ

βœ”οΈ

Edit App's Settings

Owned Apps only

Owned Apps only

Teammates Switch

βœ”οΈ

βž–

Support Chat

βœ”οΈ

βœ”οΈ

Account Switcher

βœ”οΈ

βœ”οΈ

Requires a User's Role

βž–

βœ”οΈ

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