We recommend reading this first.
Master Account (MA) = the MAIN account with access to all settings.
→ It is "superior" to all the other User accounts created through it.
→ Only the Master account can create new users and invite them to the team.
Only the Master Account can:
Add new users
Connect social media profiles
Refresh pages when the connection is lost
Create new workspaces
Give access for each user to see and work in apps
There are five main Tabs in the Settings section:
User & Team
1. General Settings
→ Set up your Name, Country, Timezone, and First day of the week to start within your publishers and also Time format.
2. Users & Teams
→ Add as many users (coworkers, clients) as you need.
3. Social Profiles
→ Connect and manage all your social channels. For more details, check this article.
4. Workspaces settings
→ Manage existing workspaces and add new ones. See more details in an article dedicated to Workspace Setup.
5. Other Settings
→ Manage Business hours. Enabled Business Hours will reflect your response time in the Community Management App.
If you have any questions, don't hesitate to contact us via the in-app chat or on our email firstname.lastname@example.org 🙂