Necessary Conditions for Instagram

First, let's go through the most important things you need to know about a smooth Instagram connection.

It is necessary to check if all the necessary conditions are met:


  • Instagram account needs to be in a business mode (please make sure it is a Business account, NOT a Creator account)

  • Instagram account needs to be linked with a Facebook page that you manage (you have admin or editor permissions for a given page) – how to check

  • If the administrator of your page requires two-factor authentication, it needs to be set up at your personal Facebook profile as well, as you manage the Facebook page linked with your Instagram account. 🙂 You can read more on this topic here.

  • You need to give ZoomSphere all the necessary permissions to ensure it will function properly – more on this topic here.

Here is an article that describes everything. Please have a look: How to Connect Instagram Account to ZoomSphere.



Is the Business account still ON?

Sometimes can happen that your client or any other person changes the Instagram account back into a personal account or from a Business account to a Creator account. None of those is compatible with ZoomSphere, and an error will occur!

Please go to the native Instagram mobile app and check the settings if the account is set correctly.

In case it's not, change it back to the Business account. Then, go back to your ZoomSphere settings and refresh your FB profile according to this article Facebook: Necessary Permissions for ZoomSphere.

☝️ If the account is set correctly and you are still unable to publish, continue to the next step FB Page Role: Admin/Editor.



FB Page Role: Admin/Editor

Please double-check that you still have an Admin or Editor role for the FB Page.
Go to FacebookPage Settings and have a look at your page role.


These roles are essential for ZoomSphere, and without them, an error will occur.

👉 Always check the role for the FB account to which FB Page is connected in ZoomSphere.

If your role isn't Admin or Editor, ask the Page Owner to change it back for you. Once you have the proper role, go back to ZoomSphere and refresh your FB profile according to this article Facebook: Necessary Permissions for ZoomSphere.

☝️ If your role is set correctly to Admin/Editor and yet you still are unable to publish, continue to the next step FB: Review Instagram Connection.



FB: Review Instagram Connection

The connection between Instagram profile and Facebook Page might have failed.
Please go to the FB Page — Page Settings — Instagram.

If you see a grey notice Review Account Connection, it means the connection between Facebook and Instagram has been disrupted and needs to be reviewed.


Review Account Connection

Click Review Connection. You will need the Instagram account password.


Once this notice disappears, go back to the ZoomSphere Settings and refresh your personal FB profile according to this article Facebook: Necessary Permissions for ZoomSphere.

Once you reconnect Instagram with your Facebook Page, you can continue to publish again.🙂

☝️ If you don't find the grey notice Review Account Connection, it means the problem is hiding somewhere else. Continue to the next step Two-Factor Authentication ON/OFF.



Two-Factor Authentication ON/OFF


One of the reasons you are suddenly unable to publish content can be caused by the Two-Factor Authentication settings.


If you turn on Two-Factor Authentication on your FB profile, it must be turned on for the FB page also.


If your profile or Page has it ON and the second does not, the connection will be disrupted.

Please check in the Business Manager, section Business Info, if Two-Factor authentication settings are synced with your own FB profile settings.🙂

If the authentication is fixed, go back to the ZoomSphere Settings and refresh your personal FB profile according to this article Facebook: Necessary Permissions for ZoomSphere.

☝️ If the Two-Factor authentication is set correctly, continue to the next step, Remove Business Integration.



Remove Business Integration

What if:

  • you have an Admin/Editor FB Page role,

  • Instagram connection with FB page is alright,

  • Two-factor authentication is set correctly,

  • your profile is as a Business account,

  • and all the permission has been granted to ZoomSphere,

yet you still cannot publish? Don't worry. We got you!

Sometimes it's necessary to give Facebook a little push to make and reload everything correctly. 🤷‍♀️

In this case, the best you can do is to remove ZoomSphere Business Integration from Facebook (instead of just editing and viewing). You don't need to worry, this has no consequences.

👉 Go to Business Integrations settings on Facebook (just click this link).

Tick the box and click Remove.

Do the same as you see on this image and confirm by clicking Remove.

Then, go back to ZoomSphere and Refresh your personal Facebook account again.


If you have any questions, don't hesitate to contact us via the in-app chat or on our email support@zoomsphere.com. 🙂

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