Have you lost connection with your Instagram Business Account in ZoomSphere, and you cannot publish content or see your data?


First, ensure your account meets all the conditions set by Instagram. 👇


The most common reasons why the connection fails:

Instagram is disconnected from Facebook Page

Sometimes, the connection between FB and IG fails and needs to be renewed.

https://www.facebook.com/settings/?tab=linked_instagram. 💡

How to fix it:

Classic Facebook Page: Open the Facebook Page Settings and select the tab Instagram. Click the Review Connection and follow the steps. Only Admin or the Page owner can do so. 💡

New Page Experience: Switch into the Page, click Manage, choose Linked accounts, and tap Instagram. Click Review connection and follow the steps.

Once the connection is renewed, go back to ZoomSphere Settings / Social profiles and refresh your Facebook account.

Then it should be working again. 😉


If you have any questions, don't hesitate to contact us via the in-app chat.

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