Are you trying to connect the new Facebook page and Instagram account to your account, but they do not appear in the list, yet you do have the necessary Admin or Editor page role?
📌 The reason is that the profiles are not permitted for ZoomSphere, and you need to change that. 😉
Please double-check that you have the Admin or Editor page role for that particular Facebook page you are trying to connect.
If you do, and the Page is not appearing in the list, please follow these steps:
Click on your Facebook account "refresh" icon, and you will get redirected to the Facebook website. However, instead of Continue as, please click Edit settings. 👇
Then select all the profiles you wish to work with in ZoomSphere (1., and 2.). And ensure that all the permissions are enabled ( 3.). ✅
1. Instagram Business accounts
2. Facebook Pages
Once you finish this process, try to connect the profile again. It should work. 😉
I cannot access this setting. What can I do?
📌If you cannot get redirected to the Facebook page and proceed with the steps above, do not worry; you can access these settings directly from your Facebook account Settings/Business Integrations. 👉 This link will take you there. 😊
Click the View and edit, and follow the same steps as mentioned earlier. 😉
Once you finish the process, go back to ZoomSphere settings, and connect your profiles. It should be successful this time. 🤞
The process is precisely the same for Instagram profiles.
Please note that there are some conditions for connecting Instagram accounts.
The Instagram account needs to be set as a Business account (NOT a Creator account)
The Instagram account needs to be linked with a Facebook page that you manage (i.e., you have admin or editor rights for a given page) – here.
If the Admin of your Page requires two-factor authentication, it needs to be set up at your personal Facebook profile as well, as you manage the Facebook page linked with your Instagram account. 😊 You can read more on this topic here.
💡 Once you connect new profiles to ZoomSphere, don't forget to:
1. Connect the profile with apps
Once you connect a new profile to ZoomSphere, don't forget to connect this new profile to your Scheduler and other apps.
Select Data Sources and click on the icon of the new profile. Once the icon is blue framed, it is connected.
2. Give access to your teammates
Open the main Settings and select Users & Team, where you set access and a role for each teammate.
Select Data Sources and click on the new profiles and assign roles. Then hit the Save button.
That's it! Now you are ready to schedule posts. 🎉
If you have any questions, don't hesitate to contact us via the in-app chat or on our email at firstname.lastname@example.org 🙂