Are you trying to connect the new Facebook and Instagram Professional accounts to your account, but they do not appear in the list, yet you do have the necessary Admin or Editor page role?
📌 The reason is that the profiles are not permitted for ZoomSphere, and you need to change that. 😉
Facebook Page
1. Facebook Role ✔️
👉 Ensure you manage the Facebook Page as Admin or Editor for Classic FB Page, or you have Facebook Access Full Control if your Page is in New Page Experience mode.
👉 Without this role, you will be unable to connect the Page to ZoomSphere due to official Facebook rules for third-party tools.
Classic Facebook Page
New Page Experience
2. Business Integrations enabled ✔️
📌 If you do have the required Facebook role, and the Page is not appearing in the list, ensure that you allow ZoomSphere to access this Facebook Page in the Facebook Business Integrations in your Personal Facebook Account Settings.
👉 This link will take you there.
Find the ZoomSphere integration, click View and edit, and double-check that every single permission is enabled for ZoomSphere. 👇 Then Save the changes.
Go back to ZoomSphere and refresh your Facebook Account in the Social profiles Settings, and try to add the new Page again. It should work. 😉
For more information, click the button below 👇
Instagram Professional Account
Please ensure your Instagram account matches all the mentioned below:
The Instagram account is set as a Professional account (Business or Creator) ✔️
The Instagram account is successfully linked to a Facebook page you manage (i.e., you have the required page role for the given Page as mentioned above) and is already connected to ZoomSphere. ✔️
💡 Facebook Page Settings: Sometimes, the connection between FB and IG fails and needs to be renewed. Only Admin or the Page owner can do so.
If the Admin of your Page requires two-factor authentication, it needs to be set up on your personal Facebook profile as well, as you manage the Facebook page linked with your Instagram account. 😊 You can read more on this topic here. ✔️
Business Suite – Instagram Account and Facebook page is connected to the same Business Account. ✔️
For more information, click the button below 👇
If you have any questions, don't hesitate to contact us via the in-app chat or on our email at support@zoomsphere.com 🙂
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