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My post was not published. How can I fix it?
My post was not published. How can I fix it?
Post not published – main reasons and their solutions
Tereza avatar
Written by Tereza
Updated over a week ago

If your scheduled post ended up in the Error status and wasn't published, please check the error message in the post detail (below the post, not above).

Firstly do the corrective actions (like a refresh of connected social profiles) to fix the issue and then go to the post detail and click Try it again to publish the post.

Access Token Expired

To refresh an expired token, check out the article here.

Learn more about access tokens here.

Error #1

Permission is either not granted or has been removed. Handle the missing permissions. If the page business requires Two Factor Authentication, the user also needs to enable Two Factor Authentication.

= The admin of such a Facebook page either lost permission to manage a page or is missing Two Factor Authentication on their profile. Check Page Settings – Page roles on Facebook to verify if the owner of the page in ZoomSphere has editor or admin rights granted. 

As a next step, please verify that the owner of the page has enabled Two Factor Authentication in their account.

When you meet these conditions, refresh your account in ZoomSphere settings to restore the connection between our app and your page.

Error #2

Invalid access token - Login status or access token has expired, been revoked, or is otherwise invalid. Get a new access token.

= The connection between your page and our app expired and it's necessary to refresh it. Go to the main Settings of your Master Account and refresh the personal account which owns the expired page.

Error #3

Temporarily blocked for policies violations. Wait and retry the operation.

= Facebook temporarily blocked your page due to policy validation, and it's not possible to post any content. Please contact Facebook support or wait until the page becomes available again.

If you have any questions, don't hesitate to contact us via the in-app chat or our email 🙂

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